10 Reasons Why Hosted Telephony Is Good For Businesses 1

10 Reasons Why Hosted Telephony Is Good For Businesses

I do not know exactly what the future holds or what telephones will look like in a few years. Still, I am pretty certain that increasingly smartphone conversations are going to head over the internet in the close to future. Desk smartphone structures, mobiles, and tender phones are all the use of the net increasingly.

A Brief Background To Hosted Telephony

Hosted telephony has been around for ages, for the reason that the 1960’s in fact. It became to run over ordinary smartphone strains for many years, and this kind of device is known as Centrex. Some of you could have heard of BT’s Featureline model of Centrex, which is still being used nowadays. Featureline or Centrex is a smartphone device housed centrally lower back on the trade that you can get right of entry to the usage of special phones related to it over normal smartphone traces. Compared to cutting-edge internet smartphone structures, it’s a touch clunky, but it still works well enough.

Hosted Telephony

Hosted telephony over the internet alternatively has had a difficult start but has grown up and worked honestly well now. Some humans call it a Cloud carrier which indeed it’s miles. Its origins move lower back to the early 1970s, but it took until around 2004 earlier than this sort of telephony have become a credible provider. With the advent of quicker and greater dependable broadband within the previous few years, it is now emerging as a low price and reliable provider that is effortlessly made to be had to domestic and commercial enterprise users alike.

I love Hosted Telephony.

There have been around a hundred and fifty-five million subscribers to internet-based total telephony in 2013″ I have been worried about Hosted Telephony for around 10 years, and I suppose it is a remarkable provider. I thought it was an outstanding idea the first time I become added to it. The problem inside the early days became that it failed to work thoroughly and the broadband available wasn’t up to it. I even mentioned a few harrowing moments within the early days, and VoIP (Voice over Internet Protocol) based totally telephony was pretty flaky. VoIP soon accumulated a bad recognition amongst the early pioneers such that you might pay attention “Oh sure, VoIP, the commercial enterprise down the road had that put in, but it was rubbish, and they had to take it returned out again, I’m not touching it.

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I take into account the unreliable early days of mobile telephony and my first analog cell phone. It’s regularly identical on every occasion any new product or service comes out. The early pioneers take the hits.

The Good News

Hosted Telephony over the Internet has come of age.

The correct information is that VoIP, primarily based on Hosted Telephony, is so much better now. Services are reliable, exceptional is high, structures are flexible, and it is simple to install. So lots so that most vendors can send you pre-configured telephones that you can plug into your community like some other tool, and they may train session of the field. Some networks need a few changes; however, maximum don’t.

With emerging excessive definition audio, the exceptional of calls is becoming a great deal better than something we’ve got used earlier than. In some international locations, this telephony is about to be the dominant provider shortly. Take-up in the UK is increasing with over four million subscribers in 2013, and this parent has probably handed 5 million through now. Much of the main BT trunking of UK calls is now over net services, so it would not make an outstanding deal of distinction any greater whether you operate traditional telephone traces or not.

But I Still Don’t Quite Get It; what Actually Is Hosted Telephony Over The Internet?

To explain greater absolutely…

Up to the last few years, most companies could purchase a cellphone machine to set up on their premises and fix telephone traces and contract extensions. An enterprise might then keep the gadget or more likely pay a telecommunications enterprise to do it when they desired to change something; they often needed to get an engineer. Capital expenditure changed into surprisingly high, and they’d get a brand new gadget each so many years as generation moved on and manufacture, rs prevent supporting older structures. This cycle could generally run over 5 to ten years. Most home users would not dream of proudly owning a phone system. Instead, they might generally have a phone line and contact that allows them to access some of the services you get on a cell phone system, including voice mail or name redirection.


Hosted telephony is a phone system; however, one is held in a laptop server farm somewhere and maintained by way of the corporation that components the provider to you. All you or your enterprise needs to do is purchase suitable phones with the carrier, and that is it. If a telephone is going wrong, you could get everyone, exchange some settings, and style you cross, as if not anything took place. You can a whole lot more effortlessly manage the telephone and your cell phone system account from an internet browser or plug-in widget… From anywhere. It’s like many different apps we use these days. Maybe this sounds too easy; however, this is how it’s far in recent times, and it works!

Here Are 10 Reasons Why I Like It So Much!

1 – Low Capital Investment

Cost is a massive bottom line for lots. There’s minimal system wanted for IP-based, totally Hosted Telephony. You want the telephones, a decent broadband supply, and a switch, ideally a POE transfer (one which could deliver strength to the phones).

Considering the lifespan of a telephone system, a conventional cell phone gadget might cost two times as lots or maybe more once it is all installed. It’s not likely that a hosted machine will value more, but even If it does, it will mo, st likely be greater handy to put in and use which int, which and consequently fee distinctly. You can also use gentle telephones (use your computer to make calls), albeit they’re no longer commonly as proper as a committed internet telephone (IP phone).

Other Equipment

Just due to the fact I do not need to overlook this stuff out; you can use convention phones and commercial enterprise or domestic magnificence wireless telephones with Hosted Telephony too! Most providers can have several telephones from one or more manufacturers that you could use, relying on whether you want quite simple phones all of the way up to sophisticated color display phones with touch screens.

2 – Scalable

This is one of the maximum bendy matters about Hosted Telephony. Most Hosted Telephony structures are billed monthly on a per-subscriber foundation, so if you have eight smartphone’s you pay 8 subscriptions. This is like having eight conventional telephone lines… In fact, it’s like having extra than 8 strains as you could position humans on maintaining while you speak to any other and preserve 3-way convention calls, so it is extra like having sixteen cellphone lines to be had for whilst you need them.

Typically subscription fees will range depending on the issuer and the functions you want; however, this frequently works out much less than a traditional telephone line. With most carriers, you may change the number of subscriptions you have each month, so if your commercial enterprise is eight people this month, 12 humans the following month, and six the month after which you handiest have to pay for the number of subscriptions you use at the one’s instances. You could indeed need to buy the greater phones; however, at least you most effectively want to pay for services as and while you need them. Extra functions like name recording and operator consoles may be brought and taken away as wanted similarly.

3 – Mobility

For Hosted Telephony, mobility can mean quite some matters…

If you’re primarily based in London, you have got a 0208 quantity, for instance, you need to move to say Nottingham, no problem, unplug the transfer and the telephones, take them to Nottingham, plug it all again in once more and keep on. You will retain your 0208 number, and in the idea in case your pass comes to Australia, the equal applies.

Got an office with some human beings working from domestic? Maybe you’ve got a condo in Spain? That’s no hassle both; everyone could have their personal cell phone or soft smartphone anyplace they are, and it’s still part of the same gadget. It’s worth mentioning that calls between phones on identical gadgets are usually loose, wherever they are; however, this relies upon the provider once more.

Sometimes you are within the office, occasionally at home, occasionally at customers, and once in a while within the vehicle. Again no hassle. You can set Hosted Telephony to follow you via ringing each of your phones in turn until you solution, or if you like, all of your phones can be rung at the same time.

Some systems might have a bit app going to your cell to make it part of the device. As an aside, greater cell telephones are becoming had, making calls over the internet while available instead of the 2G cellular community.

Hosted telephony lets you apply numbers that aren’t in your location, so if you are in London and need to have numbers for Bath and Brighton, it truly is no trouble either. I do not know if this is a good or horrific element. However, it does suggest that location primarily based numbers are dropping they’re. That means a good deal as the mobile phone community, through default method, place numbers do not make any feel.

4- Easy to Maintain and Great Support

If you have got your very own on-premises smartphone system, you frequently become buying support. Support for whilst you don’t understand something, whilst you want something modified, and for a while, something is going incorrect. With Hosted telephony, much of that aid comes with the subscription. The component that you can want ato to assist with from your IT aid is tf there are issues in your network or broadband delivery. Hosted Telephony aid will overlap with your IT assist, and if your Hosted telephony dealer is offering your broadband, this area is blanketed. Support ought to have the ability to help you with a way to do matters yourself and may be able to do them for you if wished.

5 – A Uniform Experience Everywhere

Let’s say you have got a commercial enterprise with one principal office and 10 branches. If you went down the traditional PBX course and opened the branches at one-of-a-kind instances, you might have a ramification of cellphone structures or perhaps no phone device if the branch is tiny. These structures might not speak to every at all or maybe in part. The special phone structures may go in different ways. With Hosted Telephony, none of this matters. The system works identically everywhere, every person can speak with all of us else, and it doesn’t depend if there is 1 character or 100 humans in any particular area.

6 – Backup and Fail-over

Because the principle gadget is generally hosted in comfortable duplicated environments, everything needs to be sponsored up for you, from the device configuration to any recorded calls you might have. If the PC, along with your gadget on it, fails, then some other takes over, and you’ll be aware of very little difference; the possibilities are you may not even recognize that something happened.

But… What happens if your broadband is going down and a number of your telephones are disconnected from the device? That’s additionally now not a lot of a hassle. Depending on how you need things to paint, several approaches wherein inbound calls can nonetheless get to you. You can redirect calls to any other smartphone in another branch, your own cell phone, or a colleague’s. If you have already got calls following you or ringing your telephones concurrently, then telephones will preserve to ring.

7 – Control from Your PC

Most Hosted Telephony structures may be controlled by yourself both at the character level or the device level. Some structures have a device bar looked up on Outlook, which controls an awful lot of the telephone configuration that many human beings discover very handy.

You also can control things through logging in from an internet browser from everywhere, from menu objects for your smartphone, and thru older style, big-name codes, e.G. *78, may activate Do Not Disturb mode.

From the net browser login, you can get reports on the calls entering into and from your system:

You can manipulate much stuff in the gadget without problems from anywhere with no need for an engineer without having to recognize plenty about smartphone systems or how they work. The telephone device turns into any other software piece to get right of entry to.

8 – More Future Proof Than Many Other Solutions

From time to time, the machine could be upgraded to fix any insects that could nonetheless be inside the systems (there are constantly some bugs in each computer device) to improve existing capabilities and upload new ones. This will all be maintained for you. Systems will be quite distinctive in 10 years; however, you don’t ought to fear approximately it. The most effective hardware you might need to trade is the phones and the transfer; however, even the one’s items can acquire firmware and software program updates to do their task for longer. Changing phones is a cost, but at the least, any disruption is kept to a minimum and may be phased if necessary.

9 – Bolt-ons For When You Need Them

Depending on your commercial enterprise and how you run it, you need some extra functions, including call recording, name queueing, vehicle attendants, an operator’s console, and maybe even a wallboard for a name center. You may also want some of these just a few of the time, so once more, you handiest need to pay for what you’re using when you are using it.

10 – A Low Carbon Footprint

Last and not least, like many Cloud offerings, you and your business enterprise will be doing all your bit for the environment. The servers used with Hosted Telephony are usually excessive-quality employer servers that use much less strength than others and result in a discounted carbon footprint all spherical.

You will probably be using telephones so that one can use a few strengths; however, you may not have a phone system manage unit to run, so maybe using much less electricity than you’ll if you had a greater traditional system.

Each person takes around 90kbps net bandwidth per call, walking over your present network and likely your current broadband supply. Even if you need dedicated broadband delivery, this utilizes less infrastructure than multiple analog or ISDN cellphone strains and therefore makes use of less strength.

So What’s Not To Like?

There isn’t a lot now not to love; however, there may be situations wherein having your personal system might be higher. With maximum Hosted Telephony commercial enterprise models, you pay through subscription. If you have 50 customers, that might deliver a large price according to month as soon as you take the cost of broadband under consideration. On the other hand, a conventional cell phone gadget with maintenance, smartphone line condo, and depreciation may cost a little the identical, perhaps more, perhaps much less. It depends on comfort and how energetic the phone people use it is.

If you’ve got different systems that integrate with your phone device that perhaps Hosted Telephony cannot integrate with then, you can want the appropriate telephone device in-residence. Maybe you much like to have control of your cell phone gadget and run your personal in-house Hosted Telephony tailor-made greater especially in your commercial enterprise.

Trying Out Hosted Telephony

Depending on your supplier, you will be able to try Hosted Telephony out. At the very least, you could start with 1 or 2 phones to peer how it all works. Some providers will possibly lend you a trial phone and a subscription for more than one week if they think you’ve got a serious rationale. A demonstration is easily feasible.

Ricardo L. Dominguez

Tv geek. Professional twitter buff. Incurable zombie aficionado. Bacon fanatic. Internet expert. Alcohol specialist.Fixie owner, father of 3, ukulelist, Mad Men fan and Guest speaker. Working at the fulcrum of simplicity and programing to create great work for living breathing human beings. Concept is the foundation of everything else.